We at DECO BALLOONS LTD. guarantee the caliber of our goods. Your rights and our obligations with regard to defective or faulty items bought from https://decoballoons.shop are explained in this warranty policy.
1. Coverage under Warranty
All of our products come with a 7-day limited warranty from the date of delivery for:
Manufacturing flaws
Items that were harmed in transit
Orders that are not complete or accurate
Items that arrive defective, broken, or not as described are covered by this warranty and can be replaced or refunded.
2. Things Not Included
The following is not covered by the warranty:
Damage brought on by incorrect handling or use
After delivery, balloons that were popped, deflated, or used improperly
Personalized or customized goods (unless they arrive defective)
Normal wear and tear or unintentional harm
3. Filing a Warranty Complaint
To ask for a warranty replacement or reimbursement:
Get in touch with us at contact@decoballoons.shop within seven days of delivery.
Provide your order number, a succinct explanation of the problem, and crisp images of the item and its packaging.
After reviewing your case, our staff will get back to you within two business days with the results.
If this policy applies to the problem, we'll either:
Provide a substitute, or
Return all money using the original payment method you used (PayPal).
4. Shipping for Returns
If we ask for the defective product to be returned:
We'll give you return guidelines.
DECO BALLOONS LTD. will pay for the return shipping.
5. Get in Touch
Please contact us if you have any questions about this warranty policy:
Phone: +44 976 658 5486 📫 Email: contact@decoballoons.shop 78 High Road, London, England, NW10 2PX is the address.