1. Where are you shipping to?
At this time, we only ship within the United Kingdom. Every order ships for free, and it will arrive in one to three business days.
2. Is shipping actually free?
Indeed! There is no minimum purchase amount needed, and we provide 100% free shipping on all UK orders.
3. When can I expect to receive my order?
Orders are processed in one business day, and after being shipped, they usually arrive in one to three business days. Tracking details will be sent to you via email.
4. Which forms of payment are accepted?
We take PayPal, which enables quick, safe, and buyer-protected transactions.
5. After placing my order, is it possible for me to modify or cancel it?
Please email us at contact@decoballoons.shop as soon as possible if you need to modify or cancel your order. We'll try our best to comply with your request if your order hasn't shipped yet.
6. How do you handle returns?
We have a 90-day return policy. Items must be in resalable condition, unopened, and in their original packaging. See our Return and Refund Policy for further information.
7. How long does it take to get a refund?
After we receive and authorize your returned item, we will issue your refund within 7 business days. PayPal is used to process refunds back to the original payment method you used.
8. Do you provide personalized or customized balloons?
Yes, we provide themed décor and personalized balloon bundles. For information and prices on customized items, please get in touch with us.
9. What happens if my balloons are damaged when they arrive?
Please send us pictures of any damage to your order within 48 hours of delivery. We'll set up a replacement or reimbursement right away.
10. How do I get in touch with you?
We can be reached at:
Phone: +44 976 658 5486 📫 Email: contact@decoballoons.shop 78 High Road, London, England, NW10 2PX is the address.